Privacy Policy | Tides Health

1. Introduction

Tides Health (operated by LD Health Ventures LLC) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data. By using tides-health.com, you agree to the practices described below.

2. Information We Collect

We collect only what we need to operate this platform:

Information you provide: name, email address, health goals, and location when you submit our contact or matching forms.
Automatically collected: IP address, browser type, pages visited, and time on site via Google Analytics 4.

We do not collect protected health information (PHI) directly. Clinical health information is handled by our licensed telehealth partner under their HIPAA-compliant systems.

3. How We Use Your Information

To respond to your inquiry and match you with appropriate resources.
To improve our website content and user experience.
To send educational communications if you opt in.

We do not sell your personal information to third parties.

4. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use our site. This may set cookies on your browser. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

We do not use advertising cookies or social media tracking pixels.

5. Third-Party Services

We use the following third-party services to operate this website:

Google Analytics 4, website analytics
Formspree, form submission processing
Cloudflare, website hosting and security
OpenLoop Health, licensed telehealth infrastructure partner (handles all clinical data under their HIPAA-compliant systems)

Each of these services operates under their own privacy policies. We encourage you to review them.

6. HIPAA Notice

Tides Health is a patient education and matching platform. We do not function as a covered entity under HIPAA for the information collected on this website. Clinical health information submitted through our telehealth partner's systems is handled under their HIPAA-compliant Business Associate Agreement.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request deletion of your personal information.
Opt out of marketing communications at any time.

To exercise these rights, contact us at admin@tides-health.com. We will respond within 30 days.

8. Children's Privacy

Tides Health is intended for adults 18 years and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us at admin@tides-health.com and we will promptly delete it.

9. Changes to This Policy

We may update this policy periodically. The date at the top of this page reflects the most recent update. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

Questions or requests about this privacy policy can be directed to:

LD Health Ventures LLC d/b/a Tides Health admin@tides-health.com

This website is for informational and educational purposes only and does not constitute medical advice. Always consult a licensed healthcare provider before starting any treatment. Tides Health is a subscription platform. Fees apply for physician consultations and medication fulfillment. Results and testimonials featured on this site reflect individual experiences and are not guaranteed to be typical. Individual results vary. Tides Health is a patient education platform. Clinical services are provided by licensed physicians through our telehealth partner. Tides Health does not practice medicine. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.